1.
Booking
Your contract will be with Morningkerala Holidays. A
contract will come into existence between you and Morningkerala
Holidays, when we have confirmed you on our tour / hotel
booking / or any other travel related services of your
choice and we have received your booking request and
deposits. All correspondence/s regarding the Tours /
Travel Service bookings should be addressed to M/s Morningkerala
Holidays.We confirms that you and other people on the
tour accept our booking terms and condition and are entering
into the contract.
Payments: For the
services contracted, at least 25% advance payment must
be made to hold the booking on a confirmed basis and the
balance amount can be paid before commencement of the
tour. We hold the right to decide on the amount to be
paid in advance, based on the nature of the services and
the time left for the commencement of the services. Apart
from the aforesaid conditions, in some cases including
special train journeys like Palace on Wheels and hotel
or resort bookings during the peak tourist season (X-Mas,
New Year), full payment must be made in advance.
2.
Payment Options:
All payments can be made to Morningkerala holidays,
by cash, cheque, Demand Draft, Electronic money transfer.
For booking which are made within 10 working days of
tour departure, the full amount will become immediately
payable. All payments are required to be free and
clear of any withholding tax and deduction. Bank charges,
if any, for remittance (by remitting bank or by intermediary
bank) must be strictly borne by the payer.
3.
Rights
to amend the itinerary if required:
Tour once commenced will strictly adhere to the finalized
itinerary. In case of unforeseen events and circumstances
well beyond our control, we reserve the right to change
all or parts of the itinerary for the safety and wellbeing
of our esteemed passengers.
4.
Policy
Regarding Cancellation / No Show / Early Departure:
In case of cancellation of tour/travel services due
to any avoidable/unavoidable reason/s whatsoever, we
must be intimated in writing. Cancellation charges will
be effective from the date of receipt of your letter.
The cancellation charges are appended herewith:
* 60 days & prior to arrival - 10% of the tour/service
cost
* 59 days to 30 days prior to arrival - 20% of the tour/service
cost
* 29 days to 15 days prior to arrival - 25% of the tour/service
cost
* 14 days to 08 days prior to arrival - 50% of the tour/service
cost
* 07 days & less, prior to arrival or no show -
NO REFUND
Please
note - Irrespective of the aforesaid cancellations slabs,
in case of cancellation of tour services after making
the booking - a minimum 10% service charge would also
be applicable.
In
case you cancel the trip after commencement of the tour,
refund would be restricted to a limited amount depending
on the amount we would be able to recover from the hoteliers
we patronize. For the unused hotel accommodation, chartered
transportations and missed meals, etc., we do not bear
any responsibility and liability for refund.We
requires minimum 3 working days for starting process
for executing tour programme for reservation orcancellation.Tourist
can break journey at any place but on their own risk,
Morningkerala Holidays is not bound to provide any arrangements
for their accomodation, onward journey etc. in tour
programme.
If You Change Your Booking
If, after our confirmation invoice has been issued,
you wish to change your travel arrangements in any way,
for example your chosen departure date or accommodation,
we will do our utmost to make these changes but it may
not always be possible. Any request for changes to be
made must be in writing from the person who made the
booking. All cost incurred due to amendment will be
borne by yourself
If We Change or Cancel Your Holiday
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. CHANGE We will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements by assigning reasons to you.
If we are unable to provide the booked travel arrangements, our liability in all cases shall be limited to the costs of your travel arrangements.
5.
Refund:
With regards to the refund of unused / unutilized services
(which are paid for and cancelled in advance) the refund
amount would be worked out on the basis of the cancellation
policy as mentioned above and the money would be accordingly
refunded to the person who has made the payment to us.
Please note that the refund process may take approximately
2 - 4 weeks to complete, due to banking procedures involved.
If the refund is made to the credit card account OR
to the Bank account, the bank charges would be deducted
from the refund amount.
6.
Our
Liabilities & Limitations:
A. Please
note that after the finalization of the tour/service
cost, if there are any hikes in entrance fees of monuments/museums,
taxes, fuel cost or guide charges by the Govt. of India,
the same would be charged as an additional amount from
the customer.
B.
Morningkerala Holidays acts only in the capacity of
an agent for the hotels, airlines, transporters, railways
& contractors providing other services & all
exchange orders, receipts, contracts & tickets issued
by us are issued subject to the terms & conditions
under which these services are provided by them.We are
only your tour operator and at no time do we act as
managers for your respective responsibilities and personal
obligations. We are therefore not responsible for your
acts, misdemeanor, omissions and neither are we responsible
for managing any of your personal affairs; for example,
we are not responsible for ensuring the safety of your
personal belongings, travel documents, etc. at any time
before the commencement of the tour or after it or during
the tour.
C.
All itineraries in the site are sample itineraries,
intended to give you a general idea of the likely trip
schedule. Several factors including the weather, road
conditions, the physical ability of the participants,
etc., may dictate itinerary changes either before the
tour commencement or while on the trail. We reserve
the right to change, without notice, any schedule in
the interest of the trip participants' safety, comfort
& general well being.We cannot and do not guarantee
the exactness of any service that may be provided to
you. For instance, photographs of the interiors of the
hotel rooms posted on our website have been sourced
from the respective Hotel management the visual appeal
of a room selected by you cannot and is not guaranteed
by us. Similarly, while we assure you of enjoyable holidays,
we cannot and do not guarantee or represent that such
tour will be as per your mental perception, imagination
or thought about such tours.
D.
Our rates are calculated on the basis of the prevailing
rates as negotiated by us with the hotels, airlines,
etc. Hotels and Airlines retain the right to modify
the rates without any prior notice. In case of such
changes, the rates quoted before the modification can
be changed by us keeping in line with the modifications
done by hotels or airlines. All hotel bookings are based
on the usual check-in and check-out time of the hotels
until unless indicated in the itinerary.
E.
We
shall not be responsible for any delays & alterations
in the programme or expenses incurred - directly or
indirectly - due to natural hazards, flight cancellations,
accident, breakdown of machinery or equipments, breakdown
of transport, weather, sickness, landslides, political
closures or any other untoward incidents.
F.
We shall not be responsible for any loss, injury
or damage to person, property, or otherwise in connection
with any accommodation, transportation or other services,
resulting - directly or indirectly - from any act of
GOD, dangers, fire, accident, breakdown in machinery
or equipment, breakdown of transport, wars, civil disturbances,
strikes, riots, thefts, pilferages, epidemics, medical
or custom department regulations, defaults, or any other
causes well beyond our control.We will not be responsible
for any injury, illness, death, loss (for example loss
of enjoyment), damage, expense, cost or other sum or
claim of any description whatsoever which results from
any of the following: - the act(s) and/or omission(s)
of the person(s) affected or any member(s) of their
party or the act(s) and/or omission(s) of a third party
not connected with the provision of your holiday and
which were unforeseeable or unavoidable.
G.
We do not have any insurance policy to cover the expenses
for accident, sickness, loss due to theft, or any other
reasons. Travelers from abroad are advised to seek such
insurance arrangements in their home country. All luggage
& personal property/s are at the client's risk at
all times.
H. Behaviour and damage
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
6.
Passports & Visas
To travel to India from overseas countries, except for
the citizen of Nepal & Bhutan, one needs a 6 month
valid passport and a valid Visa. Kindly note that the
processing fee involved for Passport and Visa are not
included in the tour cost.
7.
Health
Any person who has a contagious disease is forbidden
to travel; any person found during the tour with such
a disease will be asked to leave the tour and will have
to make their own arrangements to return home.
8.
Arrival
and Departure Policy:
* Check-in - 1200 – 1500 Hours
* Check-out – 1000 - 1200 Hours
Early
arrival is subject to availability. For a guaranteed
early check-in, reservation needs to be made starting
from the night before. Late check-outs are available
on request, but is subject to availability / payment.
We can always make a request for an early check-in or
a late checkout if required, but we do not guarantee
it, which is entirely dependent on the hotel policies,
time of the year and the availability of the room.
